Aloha Federal Credit Union is committed to providing you with competitive products and services to meet your financial needs. At the same time, we recognize the importance of our responsibility to protect the nonpublic personal information of our members. You can be confident that your financial privacy is a top priority with us.

We have provided a copy of our Privacy Policy below, but it is also included in our Membership and Account Agreement which is a document that outlines all terms, rates, fees, and other requirements of your membership, accounts, and loans with Aloha  Federal Credit Union.

View our current  Membership and Account Agreement. Revised 04-01-2009

Also, an additional change for our Membership and Account Agreement was added for members who are participating in our custom image services by using our Snapshot Visa® custom photo debit cards.  Download that addendum here.  Revised 10-01-2009.

 

Privacy Policy
Aloha Federal Credit Union (“AQFCU”), your member-owned financial institution, is committed to providing a safe place to save and borrow money at very competitive rates. AQFCU is equally committed to protecting members’ privacy and you can be confident that financial privacy is a priority of AQFCU. AQFCU gives all members this Privacy Notice to explain how AQFCU collects, uses and safeguards its members’ personal financial information.

Member Information Collected
AQFCU collects non-public per sonal member information from the following sources:

• Membership and loan applications and other member initiated applications and forms;
• Member account transactions with AQFCU or other financial institutions; and Consumer and credit reporting agencies.
• Sources from which we verify information you have provided on an application and/or form such as your past employer or other institutions where you may have conducted other transactions.

Member Information Disclosed
AQFCU may disclose all of the information collected, as described above, to companies that perform marketing services on behalf of AQFCU or to other financial institutions with whom AQFCU has joint marketing agreements. At no time does AQFCU sell or share information with companies not included in providing services directly or assisting us in providing services to our members.

To protect our members’ privacy, AQFCU only conducts business with organizations that agree to maintain strong confidentiality protections and limits the use of information AQFCU provides. AQFCU may also disclose non-public personal information about its members under other circumstances as permitted or required by law. These disclosures typically include:

• Information to maintain or service a member’s account;
• Conduct the operations of AQFCU;
• Follow member instructions as authorized; or
• Protect the security of AQFCU financial records. 

 

Those Who Have Terminated Membership
If a member decides to terminate his/her membership or become an inactive member, AQFCU will adhere to the privacy policies and practices as described in this notice.

How AQFCU Protects Its Members’ Information
AQFCU restricts access to non-public personal information about its members to AQFCU employees who have a specific business purpose in utilizing member data. AQFCU employees are trained in the importance of confidentiality and member privacy by maintaining physical, electronic, and procedural safeguards that comply with federal regulations and leading industry practices to safeguard members’ non-public personal information.

What Members Can Do To Help Protect Their Privacy
While AQFCU is committed to protecting the privacy of its members, you can help safeguard personal information by following these simple guidelines:

• Upon receipt of your Visa® ATM/Check and/or Convenience Card, verify the information on the front and sign the back panel immediately.
• Report a lost or stolen card(s) immediately to AQFCU at 800-282-0212.
• Protect your card(s) at all times by carrying only the ones you intend to use. Store all other cards in a safe place.
• Be aware of your surroundings when approaching an ATM. Make sure no one can oversee you enter your PIN by shielding the keypad with your hand or body.
• Memorize your PIN and keep it confidential. Do not write it on the card or keep it in your wallet.
• Make sure the merchant returns your card and check it to make sure it’s your card.
• Keep your ATM transaction and check card receipts.  Log them into your check register. Destroy the carbons if present.
• Never give your card information over the phone unless you initiate the call.
• Never pre-sign your checks. Balance your checkbook each month and report any unauthorized transactions immediately.
• Treat all of your financial information as confidential and proprietary.

If you have any questions concerning this policy, please visit our office or call us at 800-282-0212.

Contact Us If You Have Any Questions
If after reading this notice you have questions, please contact us at 800-282-0212. Or write to:

Compliance Officer
Aloha Federal Credit Union
2200 Kamehameha Hwy., Suite 200
Honolulu, HI  96819